Privacy & Cookie Policy: Last updated: 6 October 2025

 

This Privacy & Cookie Policy explains how we collect, use, and protect your personal information when you use our website, www.hollandsfarmhouse.co.uk.

 

Who We Are

Hollands Farmhouse is a small business based in Dorset, UK. We offer rural accommodation and experiences. Our website is hosted on the Wix.com platform, and we use third-party tools to manage bookings and payments.

For data protection queries, contact us at:
Email: yurt@hollandsfarmhouse.co.uk / hollandsfarmhouse@gmail.com
Mail: Hollands Farmhouse, Tincleton, Dorchester, Dorset

 

How We Use Cookies

We use cookies and similar technologies to:

Provide and operate our website

Improve your browsing experience

Analyse how visitors use the website

Deliver personalised content or marketing (with your consent)

Cookies are small text files stored on your device. Some are essential for the site to function, while others are optional and require your consent.

 

Your Cookie Choices

When you visit our site, you will see a banner asking you to choose your cookie preferences:

“We use cookies to enhance your experience, analyse website traffic, and personalise content. You can accept all cookies, reject non-essential ones, or manage your settings.”
You can change or withdraw your consent at any time via the "Cookie Settings" link in our website footer.

 

What Personal Information We Collect

We collect personal data in the following ways:

 

Information You Provide:

Name, email, phone number, and address (e.g. through contact forms)

Booking details (dates, guests, preferences)

Feedback or reviews

Newsletter sign-up info

 

Information Collected Automatically:

IP address and browser type

Pages visited and time spent

Referral source (how you found the site)

Device and connection details

 

Booking and Payment Partners:

 

Bookings via Innstyle

We use Innstyle to manage all bookings. When you book through our website, your personal information is submitted via Innstyle, who process your booking securely on our behalf.

You can read their privacy policy here:
https://www.innstyle.co.uk/privacy-policy

We only access the information necessary to manage your stay (e.g. contact details and booking dates).

 

Payments via Stripe

Payments are processed by Stripe, a secure and PCI-DSS compliant platform. We do not see or store your full payment information.

Stripe’s privacy policy:
https://stripe.com/gb/privacy

Stripe may perform fraud checks or identity verification to comply with legal obligations.

 

Legal Bases for Processing

We process your data only when we have a legal reason to do so:

Managing bookings

Processing payments

Sending service communications

Sending marketing emails (if opted in)

Analysing site traffic (analytics cookies)

Maintaining tax records - Legal obligation

 

How Long We Keep Your Data

Contact form entries - 12 months

Booking and payment records - 7 years (for tax/legal)

Newsletter sign-ups - Until unsubscribed or 2 years of inactivity

Analytics data (anonymous) - Up to 26 months

 

How We Share Your Data

We only share your data where necessary to operate our services:

With Innstyle, to manage bookings

With Stripe, to process payments

With Wix, who hosts our site and manages certain forms or tools

With legal authorities, if required to do so by law

We do not sell your data to anyone.

 

International Data Transfers

Some of your data may be processed or stored outside the UK (e.g. by Stripe or Wix). These providers implement legal safeguards such as Standard Contractual Clauses to protect your data in compliance with UK GDPR.

 

How We Protect Your Data

We use a combination of technical and organisational measures to protect your personal data, including:

SSL encryption

Secure servers

Password-protected systems

Firewalls and threat monitoring (via Wix and partners)

No online system is completely secure, but we take data protection seriously and assess risks regularly.

 

Your Data Protection Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you

Correct inaccuracies

Request deletion of your data

Object to processing (e.g. for direct marketing)

Restrict how your data is used

Withdraw consent at any time (where applicable)

Request a copy of your data (data portability)

File a complaint with the ICO: www.ico.org.uk

To exercise these rights, contact us at: hollandsfarmhouse@gmail.com

 

Email & Communication Preferences

We may contact you to:

Confirm or manage your booking

Share important service updates

Request feedback or reviews

Send promotional offers (only if you’ve opted in)

You can unsubscribe at any time by using the link in our emails or contacting us directly.

 

Changes to This Policy

We may update this policy from time to time. Updates take effect once posted on this page.

Last updated: 6 October 2025

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Questions – Contact Us

If you would like to: access, correct, amend or delete any personal information we have about you, or If you have any questions or concerns about this Statement, you are invited to contact us at email: hollandsfarmhouse@gmail.com or send us mail to : 

Hollands Farmhouse, Tincleton, Dorchester, Dorset.

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