The Yurt at Hollands Farmhouse Terms and Conditions
Making a Booking
You must be aged 21 or over to book a stay at The Yurt at Hollands Farmhouse
The maximum number of guests is two adults only.
Full payment or a deposit of 30% is payable at the time of booking.
If a deposit is paid then the balance payment is due 8 weeks (57 days) prior to your arrival date.
Bookings made within 8 weeks of the arrival date are payable in full at the time of booking.
If full payment has not been received within 8 weeks of your arrival date, The Yurt at Hollands Farmhouse reserves the right to cancel your booking and your deposit will not be refunded.
A contract shall only arise when your booking is confirmed by email.
If you have paid a deposit we will be in touch when the balance payment is due.
If you would prefer to make the balance payment sooner than the due date, please let us know and we will arrange this accordingly.
All emails will be sent to the address provided by you in the booking form. When you receive each email please check all details carefully and contact the Yurt at Hollands farmhouse immediately if you find any discrepancies.
All bookings are provisional until payment has been received in full.
Bookings are non-transferable.
The prices featured on the website are not binding; The Yurt at Hollands Farmhouse reserves the right to modify these prices.
At the time of booking, you will be informed of the prices applicable. The price stated on the confirmation invoice is binding.
All bookings are subject to a £300 security deposit.
After you have placed your booking a grace period of 24hrs applies to ensure you have understood these Terms and Conditions and have read them thoroughly. During this period you may amend or cancel your booking and receive a full refund if required, minus transaction fee.
The Yurt at Hollands Farmhouse must be notified in writing should you need to cancel your booking.
In the event you need to cancel your booking for any reason after the 24hr grace period, the following shall apply:
Bookings cancelled 12 weeks or more prior to arrival date will receive a full refund, minus £15% of the full booking price
Bookings cancelled 8 weeks or more prior to arrival date forfeit 30% of the full booking price
Bookings cancelled with less than 8 weeks prior to arrival date receive no refund.
If you pay a deposit but full payment has not been received within 8 weeks of your arrival date, The Yurt at Hollands Farmhouse reserves the right to cancel your booking and your deposit will not be refunded.
Any changes to the above are subject to the discretion of The Yurt at Hollands Farmhouse and on a case by case basis.
The Yurt at Hollands Farmhouse reserves the right, at all times, without a statement of reasons, to refuse or cancel a booking.
The Yurt at Hollands Farmhouse is not liable and cannot accept responsibility for refunds, loss, damages or expense incurred in the event that it is prevented from fulfilling your booking as a result of circumstances beyond its control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events ("Force Majeure").
Any refunds given or bookings moved, when done so at that discretion of Hollands Farmhouse, for any reason, will incur an admin fee of £50.
You are required to have adequate travel/holiday insurance to cover you for your stay. If you chose not to have adequate travel/holiday insurance, The Yurt at Hollands Farmhouse is not responsible for loses incurred as set out above.
If The Yurt at Hollands Farmhouse cancels your booking for any reason (not relating to Force Majeure) , for example sickness or bereavement, you will be offered a full refund within 30 days of cancellation but as soon as is practicable.
Coronavirus/Covid-19 is now a known risk. Booking a stay at The Yurt, is done so at the guests risk.
You will be offered a full refund if your booked stay occurs during a national lockdown.
You will receive a full refund if The Yurt at Hollands Farmhouse is closed due to it being in a Tier System which requires it to close, if the owners are sick or self isolating.
Refunds will not be given if the guest is in a Tier System which requires them not to travel, but if The Yurt remains open. In this situation, The Yurt Owners will re-advertise and promote the date. If the date is rebooked then a refund will be given, minus reasonable costs. Refunds will not be given if the guest is unwell or isolating. However, in this situation, The Yurt Owners will re-advertise and promote the date. If the date is rebooked then a refund will be given, minus reasonable costs.
Covid-19 Travel insurance is now available. It is the responsibility of the guest to have adequate travel insurance.
We regret that any request to amend booking dates within 8 weeks of your arrival date will not be permitted. If you are no longer able to stay then this will be classed as a cancellation as detailed above.
Any requests to rearrange your booking will be at the discretion of The Yurt at Hollands Farmhouse.
Breach of Booking Conditions
The Yurt at Hollands Farmhouse reserves the right to cancel bookings at any time if guests are found to be disruptive, rude, obstructive, abusive and/or break the terms of their bookings contract. In such circumstances, guests will be required to vacate the accommodation immediately and no refund will be payable to the guest/s for the unexpired part of their stay.
Arrival and Departure
Bookings are from 4pm on the day of arrival to 10am on the day of departure. Guests are asked to leave their accommodation clean and tidy when vacating. The owner reserves the right to gain access without prior notice for the purpose of maintenance and inspection if it is necessary.
The Guests have the right to occupy the Property for the paid for holiday period only.
Guests undertake to behave in a proper, appropriate and legal manner with due respect to the Owner, the Property and other guests and their property. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period. Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property.
Any damage or breakages which may occur must be paid for. Small accidental damages or breakages of a minor nature will not normally be charged but you are required to report all breakage and damage to the owners at the time. We may make an additional charge of £150 if you fail to report to us during your stay.
We ask that guests keep noise to a minimum after 10pm and before 7am, in consideration of our neighbours.
Hollands Farmhouse sits within a small Hamlet of 6 properties. The Yurt is situated in a rural setting surrounded by agricultural land, woodland, and Hollands Farmhouse garden. Noise from the surrounding land and residential homes is not the responsibility of The Owners of The Yurt. The Owners of The Yurt are not responsible for any noise outside of their control.
We are committed to protecting our environment. We respectfully ask our guests to do the same and use the bins provided.
Should any facilities, equipment, or inventory, be damaged wilfully, as a result of inappropriate usage or behaviour, or as a direct result of failing to respond to instructions from staff or Owners, you will be held responsible for the cost of repair or replacement of that item.
All cleaning and laundry under normal circumstances is included in the cost of your stay. If additional cleaning is required, including washing up, additional cleaning of the interior or fixtures and fittings, or laundry, then The Yurt at Hollands Farmhouse reserves the right to charge for this work at a rate of £25 per hour. The Yurt at Hollands Farmhouse reserve the right to deduct this payment from your security deposit or take payment from your debit or credit card (which the guest will be invoiced for,) following their stay.
Number of Guests
The maximum number of guests permitted at The Yurt must not exceed the number stated on the booking form. The Yurt at Hollands Farmhouse reserves the right to decline accommodation and to order any unauthorised person off the premises. A refund will not be provided.
For health and safety reasons, visitors are not allowed.
For health and safety reasons, pets are NOT allowed. The Yurt at Hollands Farmhouse reserves the right to decline accommodation and to order persons off the premises. A refund will not be provided.
Candles, Fires & Hazards
Candles are not permitted in The Yurt at any time. Nor are they permitted outside. Fires must not be left unattended.
Woodfired Hot-tub, Wood-Burner, Kadai Oven
It is the responsibility of the guest to read instructions and seek advice when necessary and be fully competent in the use of the wood-fired hot-tub, wood-burner and kadai oven (bbq), otherwise use should not be attempted. The guest is solely responsible for their safety and welfare when using such equipment. The Yurt at Hollands Farmhouse is not responsible for any injury to person or damage to property that could be caused by misuse of the equipment.
A fair use policy applies to the amount of wood supplied for the burners and cooking facilities.
The water is changed between each booking and as required during long stays. The water is treated with an environmentally friendly form of Chlorine and PH levels are monitored regularly. An anti-Legionella procedure is in place for all water on site.
Glassware, Glass Bottles and any other breakables are NOT permitted in the hot-tub. Plastic glasses are provided for hot tub use.
All guests are required to read and sign a disclaimer prior to using the hot-tub.
The Yurt at Hollands Farmhouse is a non-smoking site. Therefore, smoking is not permitted at any time within The Yurt and Outside Space. If it is evident that guests have been smoking then the security deposit will not be refunded to compensate for the additional cleaning and delay in being able to re-let The Yurt. If the deposit does not cover this then The owner may seek further compensation. Guests may be asked to leave the premises immediately. Vaping is not permitted within The Yurt or Horsebox Bathroom but is permitted outside.
Should there be a failure in a utility or service (such as water, heating, electricity, WiFi, sewerage) the Guest should notify Hollands Farmhouse immediately and we will aim to restore the service/utility as quickly as possible.
Should any failure of service/utility provided by Hollands Farmhouse extend beyond a 12 hour period from notification, compensation will be proportionate to the loss of enjoyment suffered, unless the reason for the failure in a utility or service is beyond Hollands Farmhouse control.
The Yurt at Hollands Farmhouse cannot be held responsible for damage or theft of personal belongings, property, bicycles or vehicles. For health and safety reasons there is no lock on The Yurt. Bicycles may be stored outside the Yurt at the owner's risk. Vehicles must remain in the allocated parking space.
By booking and arriving at The Yurt at Hollands Farmhouse, you agree to be responsible for your children and any children you are in charge of, and your own welfare and to take all reasonable precautions against personal injury, injury to others and damage to facilities and The Yurt. All outbuildings are out of bounds to guests and are signposted accordingly. Any Guest found in private areas will result in the immediate cancellation of the booking, this is at the discretion of the owner.
Use of the facilities at The Yurt at Hollands Farmhouse is the responsibility of the Guest and is done so at their own risk. Children must be accompanied by an adult at all times.
The Yurt at Hollands Farmhouse is a campsite in a natural environment. There are natural hazards, such as ponds, tree roots, poisonous plants, and extremely limited lighting after dark, and depending upon weather conditions, cold, wet and slippery surfaces.
Some of the camp equipment can be dangerous if misused. The Yurt at Hollands Farmhouse accepts no liability for any accident, injury, loss or damage sustained by any resident (guest), their family, visitors, animals, vehicle or personal effects however caused.
The Yurt at Hollands Farmhouse accepts no liability for theft, loss or damage, of whatever nature, during or as a result of a stay.
The Gardens at The Yurt at Hollands Farmhouse are shared with the owners and owners guests. The use of the gardens and any other activity on the Owners land by the Guest, is the responsibility of the Guest and is done so at their own risk.
It is your responsibility to have travel insurance to cover against the risk of accidents and for if your stay is cut short.
Authority to Sign
– the person who signs the Booking Form certifies that:
- they are authorised to agree the Booking Conditions on behalf of all persons included in the Booking Form, including those substituted or added at a later date;
- the signatory is over twenty-one years of age;
- they agree to take responsibility for the party occupying the Property, and to notify the Owners if they are not a member of the holiday party.
Despite all the care of The Yurt at Hollands Farmhouse, it could occur that you have a genuine complaint. You must take up this complaint with the Owner immediately, in order to allow us to solve the matter as soon as possible. Should the complaint not be settled to your satisfaction, then you have the option, up to 14 days after your departure, to submit the complaint in writing or by email to The Yurt at Hollands Farmhouse.
I have read the booking conditions and agree on behalf of all members of my party to abide by those conditions.
I am over 21 years of age.
The Yurt at Hollands Farmhouse is licensed as a Camp Site with West Dorset District Council. Licence number 94/17 (445).
We are fully insured and all electricity supplies and indoor fires are fully certified and legally compliant.